Refund Policy

Refund Policy

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

In order to exercise your right of withdrawal, you must

CURREX GmbH
Schaartor 1, 20459 Hamburg
Phone: 040 4134-6060
Fax: 040 4134-6069
Email: support@currex.com

inform you of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post, a fax or an e-mail). You can use the model withdrawal form for this, but this is not mandatory.

To meet the withdrawal deadline, it is important that you send your communication concerning the right of withdrawal before the withdrawal period has expired.

Consequences of the cancellation:

If you cancel this contract, we have made all payments we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer have) to be repaid immediately and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of withdrawal


Model Withdrawal Form

(If you want to cancel the contract, please use this form template and send it back to us.)

To CURREX GmbH, Schaartor 1, 20459 Hamburg

Phone: 040 4134-6060

Fax: 040 4134-6069

Email support@currex.de


I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods:


...

Ordered on (*) / received on (*)

Name of consumer (s)

Address of the consumer (s)

Signature of the consumer (s)
(only on message on paper)

Date


(*) Please delete where inapplicable