Returns and Refunds

Your return

All information summarized for you

Return process within Germany

1. Start the return

So that we can process your return as quickly as possible, please let us know beforehand using the return form. Thank you for your help!

Start return

2. Print the DHL label

Returns are free of charge for you. Create your returns label here. You will then receive this via email. Print it out, stick it on your parcel and send it back to us free of charge with DHL.

Print DHL return label

3. Refund

We will refund the purchase price as soon as possible to your used payment method.

For returns outside of Germany

For returns from other European countries, please use our contact form with your order number. We will get back to you as soon as possible with a free return label.